Frequently Asked Questions

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What are the advantages of using Military R&R Solutions, Inc.?

While we at MRRS would like to think our advantages are too numerous to list, here are a few key benefits you will appreciate. There is never a service fee or deposit needed when using MRRS, where others often require deposits or even payment in full at time of booking. Our payment plans are UNIQUE. We know of no other travel service offering a Layaway type approach to vacations.

There is no need to schedule your trip now, simply start paying for it so it will be ready when you are.

Where do I sign up?

Military R&R Solutions, Inc. has two offices, one in Clarksville, TN in the Governor Square Mall and Killeen, TX in the Killeen Mall.

Does having a program with MRRS hurt my credit?

Absolutely not! After 4 consecutive payments, the primary traveler may use us as a credit reference. We never hurt your credit we only help.

What if my plans change?

That is the beauty of MRRS! With our program you are not locking in when or where you are going. Since you do not book your travel until you KNOW you are ready to go, you won’t have this issue. This is doubly important when deployments are a factor. Military need FLEXIBILITY!

When can I book my vacation?

After you have paid off your vacation we would like to have 60 to 90 days before desired travel dates to start the booking process. This allows for the best availability; however, we can work with short notice if necessary.

What’s included in my All-Inclusive Resort Package?

These vacations include all meals, gratuity, drinks (including alcohol and soda), all shows offered at the resort, beach access, and room service. Resorts even include non-motorized sporting activities, snorkeling, boogie boarding and more.

How long do I have to take my vacation?

Clients have 3 years from the date the vacation agreement is signed to book their vacation. 

What’s included in my Carnival Cruise package?

Accommodations, port fees, taxes, 24 hours complimentary room service, dining, 24 hour ice cream and pizzeria parlors, on-board entertainment including Vegas style shows, comedy shows and karaoke lounges, pools, hot tubs, and beverages including water (not bottled), tea, coffee, and juices are all included. Facilities vary by ship.

Can I travel any time of the year?

Absolutely! We work with your schedule and we do not have blackout dates! You can travel anytime of the year, including holidays and peak season.

Is there WiFi on the ships?

Yes. An initial one-time Activation Fee of $3.95 applies to each user. All Internet access charges will be billed directly to your “Sail & Sign” Card. You may Pay-As-You-Go at a rate of $0.75 per minute. For cruisers going on 7 day vacations you can purchase 100 minutes for $55.00 ($0.55 per minute) or 250 minutes for $100.00 ($0.40 per minute). For 5 day cruises you may purchase 30 minutes for $16.50 ($0.55 per minute) or 60 minutes for $24.00 ($0.40 per minute). For those who do not wish to bring your personal computers, the Internet Café is open 24-hours a day and features private terminals.

Where do I park while I am on my cruise?

All Carnival Ports have secured monitored parking for your vehicles while you are cruising. The fees for parking range from $10 to $15 per day.

Is it possible to speak with a representative?

Our friendly staff is available through e-mail 24/7 at militaryrrsolutions@gmail.com and you may contact the home office at 931-920-0222 Monday-Saturday 10:00 a.m. - 9:00 p.m. and Sunday 11:00 a.m. - 6:00 p.m. Central time.

What documentation will I need to travel abroad?

You will need to obtain a valid passport and one other form of ID. However MRRS will assist you with ALL other required travel documents. A Travel Consultant to personally assist you in planning your dream vacation! They will take care of everything including all necessary documentation and procedures required to travel, as well as luggage tags. All emailed directly to you to keep everything stress free!

Can I travel if I am pregnant?

Guests over 24 weeks or more into their pregnancy may not cruise, but are allowed to resort. If under 24 weeks we require a letter from your doctor, stating that you are safe to cruise. _

How old do I have to be to travel?

For cruises, the primary traveler must be 21 years or older to travel on their own. Guests under the age of 21 must be accompanied by someone 25 years or older. If married, and under 21 years old, travelers must provide a marriage certificate at the port of departure in order to cruise.

At resorts, only during the months of March and April travelers are required to be accompanied by someone 21 or older. For the remaining months travelers must be 18 years or older.

Children must be more than 6 months old to travel.

Can I use my cell phone while traveling?

You should check with your current provider regarding coverage and rates.

Are there doctors on the ship?

Should a guest require medical attention while aboard the Medical Center staff is available to assist 24 hours a day. The on board medical centers are staffed and equipped to treat routine medical conditions as well as to initiate stabilization of more serious conditions, and transportation off the ship if necessary.

How easy is it to start my exciting vacation?

Head to your local MRRS and we can get you started. If MRRS is not currently near your location contact the home office at 931-920-0222.

What happens if I miss a payment or need to take a break from payments?

Call the home office and we will try to help you work around the issue.

Can I bring my own alcohol on the ship?

Guests, 21 years of age and older, may bring one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage.

How do I get to the resorts and port of calls?

MRRS does not include airfare in the price; however, we are more than happy to find you the cheapest airfare through our booking agent.

What is the policy for tipping while on my vacation?

For cruise travelers Carnival Cruise Lines automatically charges gratuities for dining and stateroom staff to your Sail and Sign card. The total amount charged is $12.00 per guest, per day. If desired, you may prepay this during the boarding process. For All-Inclusive Resorts travelers tipping is not necessary.